Our service agreement 

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• What supports and services are agreed to be provided.

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• The cost of those supports and services.

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• How, when and where you would like your supports and services to be provided.

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• How long you need the supports and services to be provided.

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• When and how your service agreement will be reviewed.

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• How any problems or issues that may arise will be handled.

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• Your responsibilities under the service agreement – such as letting us know if you can’t make an appointment.

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• The only support coordinations cancellation policy.

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• Your provider’s responsibilities – such as working with you to deliver your supports and services in the right way.

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• How You or The only support coordination may change or end the service agreement.

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• For more information please reach out via: