Privacy Policy

Effective Date: 15/09/2024

 

1. Introduction

The Only Support Coordination (referred to as "we," "our," or "us") is committed to protecting your privacy and managing your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal information.

 

2. Personal Information We Collect

We may collect the following types of personal information:

- Your name, address, phone number, and email address

- National Disability Insurance Scheme (NDIS) details, including NDIS number and related plan information

- Health and medical information (with your consent)

- Financial details, including payment information

- Any other information relevant to providing you with support coordination services

 

We only collect information that is necessary for the services we provide or as required by law.

 

3. How We Collect Personal Information

We collect personal information in several ways, including:

- Directly from you when you provide it to us, either in person, via phone, email, or through our website

- From third parties with your consent, such as health providers, family members, or other service providers involved in your NDIS plan

- Through publicly available sources where relevant and legally permitted

 

4. Use of Personal Information

We use your personal information to:

- Provide support coordination services as per your NDIS plan

- Manage and coordinate services with third-party providers

- Communicate with you, your family, or authorised representatives

- Fulfill our legal obligations, including compliance with NDIS rules and regulations

- Improve and develop our services

 

5. Disclosure of Personal Information

We may disclose your personal information to third parties, such as:

- Service providers engaged to assist in your NDIS plan

- Medical professionals, with your consent

- Government agencies, including the National Disability Insurance Agency (NDIA), as required by law

- Other parties as authorised by you or required by law

 

We take reasonable steps to ensure that these third parties are also compliant with the Australian Privacy Principles.

 

6. Storage and Security of Personal Information

We take reasonable precautions to protect your personal information from loss, misuse, interference, and unauthorised access, modification, or disclosure. Personal information is stored in both electronic and physical formats, and we use secure systems to manage this data.

 

When we no longer need your personal information for the purposes for which it was collected, or as required by law, we will take reasonable steps to destroy or de-identify the information.

 

7. Accessing and Correcting Your Personal Information

You have the right to request access to the personal information we hold about you and to request corrections if you believe it is inaccurate, out-of-date, incomplete, or misleading. To do so, please contact us using the contact details below. We will respond to your request within a reasonable timeframe.

 

8. Complaints

If you believe we have breached our obligations under the Australian Privacy Principles or have concerns about our handling of your personal information, you can lodge a complaint by contacting us using the details below. We take privacy complaints seriously and will respond promptly to resolve your issue.

 

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance.

 

9. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be effective when we post the updated policy on our website. We encourage you to review this policy periodically.

 

10. Contact Us

For any inquiries, requests, or complaints about your privacy, please contact us:

 

The Only Support Coordination

Email: connect@theonlysc.com.au 

 

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This Privacy Policy is in compliance with the Privacy Act 1988 (Cth) and reflects the commitment of The Only Support Coordination to handle your personal information responsibly.